Privacy Policy

Privacy Policy — Northpow

Last updated: 25/11/2025

This Privacy Policy explains how Northpow collects, uses, and protects the personal information of users who visit our website northpow.com.

We are committed to safeguarding your privacy and ensuring GDPR-compliant data processing.

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1. Data We Collect

Data you provide directly

We may collect:

Your name

Email address

Phone number

Information sent through contact forms or email inquiries

Booking information (if you make a reservation through our website)

Data collected automatically

When you visit Northpow, we may automatically collect:

IP address

Device and browser information

Pages visited and time spent on the site

General location (non-precise)

Cookies (see section 9)

Payment data (if applicable)

If you make reservations or purchases, payment information is processed securely by third-party providers such as Paypal or Stripe.

Northpow does not store full payment card details.

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2. Purpose of Processing

We process personal data to:

Respond to inquiries or requests

Manage reservations and bookings

Provide the services you request

Improve website performance and user experience

Ensure site security and prevent misuse

Send information you specifically ask for

Comply with legal requirements

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3. Legal Basis (GDPR)

We process your data on one or more of the following bases:

Consent — when you send data intentionally or accept cookies

Contract — when data is needed to provide a service you requested

Legitimate interest — for website security, analytics, and service improvement

Legal obligation — when required to retain certain information

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4. Data Retention

We keep your data only as long as necessary:

Contact form messages: up to 12 months

Booking and transaction data: up to 7 years (legal requirement)

Analytics data: according to provider settings (typically 14–26 months)

You may request deletion at any time (see section 7).

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5. Sharing Your Information

We do not sell or rent your personal data.

We may share data with trusted third-party service providers who help operate Northpow:

Web hosting provider

Email service provider

Booking and payment platforms

Analytics services (such as Google Analytics)

These parties only process data on our behalf and must comply with GDPR standards.

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6. Transfers Outside the EU

If any service provider is located outside the EU, we ensure that data transfers comply with GDPR through:

Standard Contractual Clauses (SCC)

Adequacy decisions

Other approved safeguards

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7. Your GDPR Rights

You have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Withdraw consent at any time

Receive a copy of your data (data portability)

To exercise your rights, contact us at:

reservation@northpow.com (or your preferred email)

We will respond within 30 days.

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8. Data Security

We use appropriate technical and organizational measures to protect your data from:

Unauthorized access

Loss or theft

Alteration

Disclosure

However, no online service is 100% secure.

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9. Cookies

Northpow uses cookies to enhance the website and understand user activity.

Types of cookies we may use:

Essential cookies — required for basic website functionality

Analytics cookies — used to analyze traffic and improve performance

Marketing cookies (only if enabled) — for targeted advertising

You can manage or disable cookies through your browser settings at any time.

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10. Contact Information

Data Controller:

Northpow

Email: reservation@northpow.com

Website: northpow.com

For any questions regarding this Privacy Policy or your personal data, please contact us.